Enflow is the complete OMS for Indian D2C — orders, vendor routing, dispatch, COD, settlements — with Flo, an agentic AI, running it: watching every order, predicting RTOs before production starts, fixing what it's allowed to fix, and briefing you each morning on what it did overnight.
EVERY ACTION LOGGED · 30-MIN UNDO · IRREVERSIBLE MOVES ALWAYS NEED A HUMAN
24/7
every order watched, scored & acted on
8
problem types detected before they escalate
30 min
undo window on every reversible action
100%
of AI actions logged in one audit trail
The problem
Past ~10 orders a day, the usual stack — WhatsApp groups, a spreadsheet, five courier tabs — turns every order into a manual relay race. This is what that actually looks like:
Radiant Gifts · Vendor
last seen today at 6:05 PM
Bhaiya, status of #847?
9:12 AM
checking
11:47 AM
Customer is asking again 🙏
2:30 PM
will update tomorrow
6:05 PM
Orders_Master_FINAL_v3 (1).xlsx
Last edited 3 days ago
| Order | Vendor | Status |
|---|---|---|
| #845 | Radiant | In production |
| #846 | Swift | Shipped? |
| #847 | — | #REF! |
| #848 | Radiant | Dispatched |
Production status is whatever a vendor last typed into WhatsApp. No audit trail, no accountability, no way to see it at a glance.
2–3 hrs of chasing, daily
Manual entry breaks the moment volume grows. Formulas snap, rows conflict, and the sheet stops matching reality.
Orders slip through silently
Delays, failed deliveries, and RTOs are discovered days late — after the refund request, not before it.
Every RTO = freight paid twice
It's not a people problem. It's a missing system.
The operating system
Enflow replaces the relay race with a pipeline. Here's the life of an order — and the workaround each step retires.
Shopify webhooks sync every order the second it's placed — items, address, payment mode, all of it.
replaces manual copy-paste
Rules by product, category, location or percentage split assign every order automatically.
replaces “who takes this one?”
Each vendor gets a login, sees only their orders, and updates production status there — on the record.
replaces 3 WhatsApp groups
Labels and handover sheets generated instantly across iThink, Shiprocket, Delhivery & more.
replaces five courier tabs
Courier status syncs automatically; customers get a branded live tracking page of their own.
replaces “where is my order?” pings
COD collections and vendor settlements tracked per order — who owes what, always current.
replaces settlement spreadsheets
And that's just the floor. Everything below is what Flo builds on top. ↓
The morning briefing
No more 9am firefighting across five dashboards. Flo opens your day with what happened, what it already handled, and the three things that actually need you.
☀️ While you slept
0
New orders
₹0
Revenue (24h)
0
Delivered
0
Handled by Flo
A busy night in the best way — orders up 18% on last week. I handled six issues overnight; two vendor transfers are waiting on your approval below.
2 vendor transfers waiting on you
Review →Real product. The numbers are computed from your data — the AI only writes the words.
Your AI operations team
Flo runs a team of agents, each owning a slice of your operation. They detect problems with deterministic rules, reason over them with AI, and act inside guardrails you set.
Address Intelligence
Scans every incoming order before it costs a delivery — bad addresses, missing fields, duplicate COD orders placed twice in a rush.
Production Control
Watches production SLAs and vendor load. Chases delays, forecasts capacity crunches days ahead, and rebalances work before it slips.
Post-Ship & Delivery
Recovers undelivered shipments and RTO risks — coordinates the customer, proposes the re-ship, and closes the loop before the parcel comes home.
And Flo coordinates all of it — every detection is scored for confidence, every recommendation is ranked, and everything the team does lands in one live activity feed with a 30-minute undo.
Foresight, not hindsight
RTO is the silent killer of Indian D2C — and in made-to-order, the money is sunk before dispatch. Enflow scores risk at intake, forecasts delays before SLA breach, and sees vendor crunches days ahead.
At order intake
• This pincode: 3 of last 7 orders RTO'd
• High-value COD
• Customer had a previous RTO
Verify the address before production starts — not after paying freight both ways.
Before the breach
4 orders are trending late
inside the last 30% of their production SLA
One tap emails each vendor their at-risk list — and sends customers a heads-up before they ever ask.
Days ahead
🔮 Radiant Gifts — turnaround slipping
7.1d avg vs 4.2d before · backlog growing
✨ Swift Crafts — improving
3.1d avg (was 4.8d) · capacity healthy
Smart routing shifts new orders toward whoever's actually delivering — automatically, if you allow it.
The copilot
Ask anything about your orders, vendors, or money — or just tell Flo what to do. It finds the real orders, executes through the same audited guardrails as everything else, and every action lands with its own undo button.
Ask Flo
Questions or commands — Flo acts immediately
▎
Duplicate orders
Vendor overload rebalancing
Production delays
Cancel / re-ship
AUTO SAFETY LIMITS
Max 10 auto-actions per day
Never touch orders above ₹5,000
Every action reversible for 30 minutes
Control you've never had
Every problem type gets its own dial: Suggest (Flo proposes, you decide), Approve (one tap to execute), or Auto (Flo handles it and shows you afterwards). Start cautious. Turn the dials up as the activity feed earns your trust.
And two lines Flo can never cross: irreversible actions — cancellations, re-ships — always need a human, and daily caps mean auto-pilot can never run away with your store.
Customer-facing AI
Your tracking page stops being a status dump. Flo narrates the journey in plain language (“being engraved — on track for July 8”), answers questions instantly — scoped to that one order and nothing else — and sends proactive delay notices before “where is my order?” ever gets typed.
Enchain Gifts
Track your order
Order #8031
IN PRODUCTIONYour engraved name bracelet is being crafted with care — on track to reach you by Fri, 10 Jul. 💛
Can I still change the engraving?
It's already in production, so engraving is locked — but reach out to support right away and they'll see what's possible!
Your brand, your colors — Flo included.
Every plan includes every feature — WhatsApp order updates built in, never a paid add-on. Upgrade only when your order volume grows.
All prices in ₹ INR · No hidden fees · No per-message charges · Cancel anytime
Try Enflow risk-free
For solo sellers getting started
For growing D2C brands
For established brands at scale
Custom for large operations
Every plan includes every feature — WhatsApp updates included on all paid plans.
WhatsApp customer & vendor updates · Shopify sync · AI address parsing · Vendor portals · One-click dispatch · COD tracking · Analytics · Meta CAPI · Order routing rules. No feature is locked behind a paywall, no per-message add-ons.
10,000+
Orders processed
50+
Stores connected
99.9%
Uptime
< 2 min
Avg. sync time
Enflow is India's first AI-enabled operating system for ecommerce — built for D2C and made-to-order brands running on Shopify, iThink Logistics and Shiprocket. Flo starts watching your orders the day you connect.
NO CREDIT CARD · SHOPIFY CONNECT IN MINUTES · YOUR DATA STAYS YOURS